Legals

Privacy Policy Terms of Service Refund Policy
At Acrosoft, we value your privacy and are committed to protecting any personal information you provide to us. This Privacy Policy explains the types of data we collect, how we collect it, our purpose in collecting it, and how you can manage your information with us. By using our website, you agree to the collection and use of information as outlined in this policy.
1. Types of Data Collected
We collect information to improve our services and better understand how visitors engage with our website. The data we collect includes:
  1. Website Analytics: We use Google Analytics to track traffic and visitor interactions on our website, which may include details such as IP address, browser type, and pages visited.
  2. Personal Information: Through our “Contact Us” form, we may collect your name, email address, and your specific query or message for us.
  3. Cookies and Third-Party Tools: We may use cookies and additional third-party tools to track user activities on our site. This will enable us to gather more comprehensive data on visitor interactions and preferences.
2. Data Collection Methods
  1. Direct Submission: We collect data directly through our “Contact Us” form when you reach out to us with inquiries about our services or request a quotation.
  2. Automated Tracking: Our website uses Google Analytics for automated traffic analysis. We may also use cookies and third-party tools for additional data collection to better understand user behavior.
3. Purpose of Data Collection
The data we collect is used to:
  1. Improve and tailor our services to better meet client needs.
  2. Gain insight into website traffic and user interactions for analytics purposes.
  3. Support future marketing efforts aimed at providing valuable information to our clients.
4. Data Sharing
We do not share any collected information with third-party providers, agencies, or any other person outside of Acrosoft. Client information is strictly confidential. While Google Analytics and third-party services collect visitor data for our traffic analysis, Acrosoft is not responsible for Google’s and third-party service's use or retention of that data.
5. User Rights
You have the following rights regarding your data:
  1. Access and Deletion: You may request that we delete or modify any of your personal information by contacting us at our support email.
  2. Opt-Out of Cookies: Once implemented, you will have the option to reject all cookies from our site.
  3. Manage Communications: You may opt out of receiving communications from us by emailing our support team.
6. Data Retention
  1. Client Contact Information: For clients we work with, we retain contact information to support ongoing and future services.
  2. Google Analytics and Third-party Tools Data: Data collected through Google Analytics and Third-party traffic analytics tools are retained based on their data retention policies.
7. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us by email. Our contact information is available on our website.
Email: hello@acrosoft.tech
Welcome to Acrosoft! By engaging with our website or services, you agree to comply with these Terms of Service. Please review them carefully. If you do not agree, please refrain from using our services.
1. Description of Services
Acrosoft is a software development firm providing comprehensive software solutions that drive business success. Our offerings include:
  1. System Analysis, Design & Architecture
  2. Custom Software Development
  3. Mobile App Development
  4. Blockchain-Based Solutions
  5. Post-Production Support, QA & DevOps
  6. Refactoring Existing Projects & Takeover
  7. SaaS & PaaS Solutions
Additionally, we have proprietary software products available via subscription. Our team is dedicated to delivering premium software that aligns with your business objectives.
2. User Responsibilities
Our website does not offer user accounts, and we expect all users and clients to interact responsibly. Any prohibited or harmful actions, as defined by industry standards, may result in limited or denied access to our services.
3. Pricing and Payment Terms
Our pricing is determined based on the project scope, as defined through a comprehensive system analysis. Once a budget is set, we issue invoices through secure third-party platforms. Payments are completed according to milestones outlined in the NDA, and we do not store any details of our user’s payment method or card information on our website.
4. Termination Policy
Although we currently do not have user accounts, we reserve the right to terminate any future accounts for conduct that violates these Terms of Service. Additional conditions may apply in cases where an account termination policy is necessary for client or system protection.
5. Limitation of Liability
Acrosoft is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services. We do our utmost to ensure a reliable service experience but make no absolute guarantees. By using our services, you agree to assume all associated risks and responsibilities.
6. Modification Rights
We reserve the right to modify or update these Terms of Service at any time to reflect legal, regulatory, or operational changes. Continued use of our services after any changes constitute acceptance of the revised terms. Clients are encouraged to review our Terms periodically to stay informed.
Contact Information If you have any questions regarding our Terms of Service, please contact us:
Email: hello@acrosoft.tech
Thank you for choosing Acrosoft for your software needs. Please read our Refund Policy carefully, as it outlines the circumstances under which refunds may be issued.
1. Eligibility for Refunds
Acrosoft operates on a milestone or one-time payment model as we provide customized software services tailored to client specifications. Therefore, we do not generally offer refunds for completed projects. The project budget is a predefined agreement, and work begins only once both parties approve the terms.
However, refunds may be issued under specific circumstances:
  1. Accidental Payments: If a payment is made by mistake or an extra amount is paid, we will initiate a refund.
  2. Subscription Services (if introduced): Refunds may be considered for any subscription-based services or products Acrosoft may offer in the future.
2. Time Frame for Refunds
Refund requests should be submitted within 3-7 days of the transaction.
3. Refund Conditions
Refunds will only be processed if:
  1. An accidental or duplicate payment has been made.
  2. The payment was mistakenly processed.
4. Process for Refunds
To request a refund, please send an email to our support team at hello@acrosoft.tech, providing:
  1. Payment details (including date and amount)
  2. Reason for requesting the refund
  3. Any additional details required to verify the transaction
We will review the request and, if approved, process the refund within 15-30 days.
5. Contact Information
For questions regarding our Refund Policy, please contact us via email at hello@acrosoft.tech.
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