Featured Work

GETQCALL

QR code-based customer interaction solution
Content
  • Team
  • Project Description
  • Problem it solves
  • Solution
  • Features
Team
  • Project Manager - 1
  • UI/UX Designer - 1
  • Backend Developer - 4
  • Frontend Developer - 2
  • Mobile App Developer - 2
  • DevOps - 1
  • QA Tester - 1
Overview

GetQCall offers QR code-based solutions to facilitate customer interactions. This platform uses dynamic QR codes to streamline processes like calling and customer support in various industries such as hospitality and retail. Customers can scan QR codes to request assistance, making service delivery more efficient. The solution is aimed at bridging the gap between customers and service providers by providing a quick and easy way for customers to access services and for businesses to manage interactions effectively

Project Description

GetQCall is an innovative platform designed to streamline communication between customers and service providers through a user-friendly calling interface. This project focuses on enhancing customer engagement and optimizing service delivery in various sectors, such as retail, hospitality, restaurants, and healthcare.

The platform offers businesses valuable insights through analytics and reporting, helping them understand customer behavior and preferences. This data-driven approach allows companies to customize their services, ultimately leading to improved customer satisfaction.

GetQCall is poised to revolutionize customer service interactions by leveraging technology to create a more efficient, responsive, and engaging communication experience. Whether it's connecting with a support team, scheduling appointments, or resolving queries, GetQCall is the go-to solution for businesses looking to enhance their customer engagement strategies.

Problem It Solves

GetQCall addresses the challenges of inefficient communication between customers and service providers. Many businesses struggle with managing customer inquiries effectively, leading to long wait times, missed opportunities, and decreased customer satisfaction. Traditional communication methods, such as emails and manual calls, can be cumbersome and time-consuming, often resulting in poor customer experiences. Additionally, businesses lack tools to analyze customer interactions, hindering their ability to improve service quality and engagement.

Solution

GetQCall provides a streamlined, user-friendly calling platform that simplifies the process of customer communication. By offering a click-to-call functionality, businesses can enhance responsiveness and engage with customers in real time. The platform is designed to efficiently route calls, track customer interactions, and deliver valuable insights, enabling businesses to optimize their service delivery and improve customer satisfaction.

Features

  • Setup Business Location
  • Staff Management
  • Setup QR Code
  • Customer-to-Staff Calling System
  • Staff-to-Staff Calling System
  • Staff Mobile Application
  • Staff Portal
  • Payment Method
  • Analytics

Feature Explanations

Setup Business Location
Allows businesses to configure multiple locations within the platform, ensuring that services are properly associated with specific branches or areas.
Staff Management
Enables the management of staff profiles, roles, and permissions, allowing businesses to organize their groups and assign responsibilities effectively.
Setup QR Code
Facilitates the creation and deployment of QR codes that customers can scan to quickly initiate calls to specific staff or departments.
Customer-to-Staff Calling System
Enables staff members to call other staff efficiently, promoting collaboration and quick resolution of internal services.
Staff Mobile Application
Offers a mobile app for staff to manage calls, view tasks, and stay connected while on the go, improving flexibility and productivity.
Staff Portal
A web-based interface where staff or managers can access other staff or groups that are assigned to them to provide tasks, and call logs, ensuring they are always informed and organized.
Payment Method
Integrates various payment options, making it easier for businesses to pay subscription fees.
Analytics
Provides data-driven insights into call volume, response times, and customer interactions, helping businesses optimize their service and make informed decisions.